Within a 14-calendar-day period, customers reserve the right to return online-purchased equipment to the seller without the need to specify a reason.
The calculation of this period is as follows:
- For service contracts, the term starts from the conclusion of the contract.
- In the case of a purchase agreement, the 14 days commence from the date the customer or a designated third party (excluding the carrier) receives the goods.
- In situations involving the partial ordering of goods, the countdown initiates from the moment the user or a specified third party (excluding the carrier) takes possession of the last item in the order."
- In the event of partial ordering of goods by the user, the 14-calendar-day return period initiates from the receipt of the last item by the user or a specified third party (excluding the courier)
- For contracts involving the regular (determined periodicity) delivery of goods, the 14-day period begins with the user or a third party designated by them (excluding the carrier) from the first receipt of the goods by the owner.
- This policy does not extend to employees or entrepreneurial entities. Specifically, business entities and legal entities are not entitled to a 14-calendar-day return option.
- For individuals, the return of items is subject to the following conditions:
1. Upon the decision to return, the user is required to complete an application, including the following details:
Name, actual address, fax number, and email address of the merchant, order date and order difference date, username and user's address, user's signature (if the form is on paper), and date of form completion.
2. The application can be transmitted to Gepa's remote service via email at info@gepa.ge.
3. The trader is obligated to promptly and responsibly cancel the contract in full, at the client's expense, no later than 14 calendar days after receiving information about the cancellation.
4. In the event of withdrawal from the purchase contract, the trader reserves the right to withhold the refund until either the goods are returned or the customer presents a document confirming the shipment of the goods, whichever occurs earlier unless the trader has committed to taking back the goods.
6. The transportation of the item to the return point is the responsibility of the user. Specifically, the user will reimburse the direct costs associated with the return of the item.
7. Refunds will be processed in the same form of payment used by the customer initially. The refund will be credited to the account number of the same individual who made the payment unless there is an additional agreement between the customer and the seller.
8. If the item exhibits any technical (factory) faults, the customer must adhere to the warranty conditions.
9. Upon return, the customer will receive a full reimbursement of the amount paid for the item.
10. The terms of item return do not apply to items or services whose price does not exceed 30 GEL.
11. Upon confirmation of the return form by the company, the user must deliver the returned equipment to the company's address at St. Batumi, Ilia Chavchavadze 90. Working hours are Monday to Saturday from 10:00 to 19:00, with Sunday being a rest day.
- If the seal of the audio or video recording, or software has been broken after delivery, returns will not be accepted.
- The merchant commits to providing the agreed-upon services as per the contract. The provision of services begins with the prior consent of the customer, who is aware that acceptance of the services in full forfeits the right to refuse the contract.
- Items returned due to the failure to observe specified operating conditions will not be accepted.
- Customers are required to thoroughly inspect items at the time of delivery. Any external damage detected after the delivery, not acknowledged during the acceptance-handover process with the courier, will not be eligible for a refund.
- Refunds will not be processed if the customer's item exhibits any physical or external damage, the factory box or packaging is damaged (excluding opening the box for inspection), or if the product identification/IME code is removed.
- Items being returned remain the responsibility of the customer until they reach our warehouse. Any damage or loss incurred during the return process is the customer's responsibility. Adequate packaging is essential to prevent damage to the products or boxes, as this may affect the product's value and our ability to resell it.
- Customers are advised to retain receipts, postal documents, and tracking numbers as proof of the item's dispatch to our warehouse.
we would like to bring to your attention an additional point: The customer is responsible for covering all return shipping costs.